OpenThrough

Creating better tools for artists, collectors, and curators to discover, share, and connect through art.
Artwork by Genesis TramaineArtwork by Will SearsArtwork by KAWSArtwork by Barry McGeeArtwork by REVOKArtwork by Aaron JohnsonArtwork by Lily StockmanArtwork by Josef AlbersArtwork by Josef Albers

Overview

Drawing from our insights while developing Choice, we recognized an evolving user base and a shift in app engagement. Initially a playful art-sharing platform, it evolved into a tool embraced by artists and galleries for innovative showcasing. This motivated us to refine the product and brand by prioritizing streamlined functionality.

My Role

Co-founder
UX/UI design
Interaction design
Visual design
Brand
Design system

Platforms

iOS
Android
Desktop web

Year

2021 - 2022

Why

Given the ongoing closures of museums and galleries due to the pandemic, our goal was to provide artists with a platform to exhibit their work and reach new audiences. This solution revitalizes art presentation, fostering artist-gallery connection and community engagement.

Who

While still maintaining appeal for the casual 20-40 year-old art enthusiast, we aimed to amplify our utility for the growing community of professional artists. Recognizing their unique needs, we listened to their feedback and developed a suite of tools tailored for them.

When

We aimed to maintain a seamless experience for art enthusiasts on the move or during downtime. We also introduced new internal prompts for artists and gallery curators. These triggers encompass any moment an artist needs to share work, news, or connect with their audience.

What

Beyond the core swipeable art deck, a range of enhancements were introduced: "Channels" for live exhibitions and communication, "Outings" to discover and capture nearby artworks, and a dynamic feed to connect with the community's users and artists.

User profile screen
Channels screen
UI for the list of channels a user subscribes toGallery business page
artwork details

Problems

As our user base evolved, so did our challenges. We aimed to balance adding value for our original art enthusiasts while enhancing the UX for new artists and galleries signing up.
Presentation constraints illustration

1. Presentation Constraints

As artists began creating accounts and sharing their work, we recognized the need for more dynamic methods to present, showcase, and discuss their pieces. This required a more interactive and comprehensive approach.

Declining engagement illustration

2. Declining Engagement

Our swipeable art deck was so light-weight, fun, and engaging that users would swipe through hundreds of pieces in a session. How do we prevent churn once users swipe through the entire deck of artwork?

Siloed communication illustration

3. Siloed Communication

With the success of our collaborative upload flow, we now had thousands of user generated artist pages. But what happens when the artists claim their page? How do they further engage with their newly acquired audience?

Solutions

1. Presentation Constraints

Digital Galleries

We launched a new feature called “Channels” which enables real-time exhibition and communication. Channels are audio & visual spaces for curators and artists to share, view, and talk about artwork. Initially built for artists to walk their audience through curated visuals, similar to a guided gallery tour. We also utilized this new feature for artist interviews, recording live podcasts, contest submissions, and internal user testing.

UI for the list of channels a user subscribes to
Channel info screen
User interface for a Channel
Channels web ui

In an effort to further solve for the presentation constraints, we launched a web version of Channels as a companion to the mobile app. Not only did this create a more immersive viewing experience for users, it also removed the barrier to entry for fans of the artist that we were interviewing.

Artists could now message their followers on their social apps and direct them back to our interviews with a link. This allowed their fans to take part in the live interview without having to download the app and create an account. By doing this we were able to demonstrate value before asking users to sign up. This was a big driver in helping us grow our user base.

2. Declining Engagement

Bridging Digital & Physical Worlds

After launching Channels, we noticed that museums and galleries were starting to open back up. We took advantage of this by working it into our next feature which was “Outings.” Outings elevated the swipeable art deck, enabling users to view artwork on a map and visit it in person, transforming swiping into an interactive art hunt, fostering community engagement, and enhancing user involvement.

Set location UI
User interface for a Channel
Outings camera view UI
Image found
artwork details UI
Found new piece UI
Add details UI
Placard details UI

3. Siloed Communication

Fostering Community Engagement

Swiping through thousands of pieces of artwork on a phone by yourself started to feel very isolating. Now that we had a more fleshed out feature set which facilitated getting out into the local community, we wanted to further strengthen those connections via the app. When a user captured pieces as part of an art outing, they would now show up on their user profile and on the galleries’ business page. This helped promote the galleries and foster connections between art patrons, galleries, and artists.

User profile
Gallery business page
Gallery event listing

Insights

While user engagement and app downloads were slowly rising, funding was depleting, and the operational costs were becoming unsustainable from a business standpoint. With the remaining runway, we chose to set this project aside and redirect our efforts toward a new collaborative curation app with wider appeal. Learn more about it at recca.co.